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Privacy Policy

Last updated: 9 November 2026

1. About this policy

This Privacy Policy explains how Business Tax Debt Help (referred to in this policy as “we”, “us” or “our”) collects, holds, uses, and discloses your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Business Tax Debt Services Pty Ltd
t/as Business Tax Debt Help (ACN: 691 804 145)
Level 34, 1 Eagle Street, Brisbane City QLD 4000

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

2. What personal information we collect

The types of personal information we may collect depend on the nature of your interaction with us. This may include:

  • Contact information — your name, email address, telephone number, postal address, and business name.
  • Business and financial information — details about your business structure, turnover, assets, liabilities, tax debts, ATO correspondence, and financial statements that you provide to us in connection with our services.
  • Identity information — where required to verify your identity for AML, KYC or to act on your behalf with the ATO or other parties.
  • Communication records — records of correspondence between you and us, including emails, phone call notes, and messages submitted through our website.
  • Website usage information — information collected automatically when you visit our website, including your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visit.

We do not collect sensitive information (as defined by the Privacy Act) unless it is reasonably necessary for our services and you have provided your consent.

3. How we collect personal information

We collect personal information in a number of ways, including:

  • Directly from you, when you contact us by phone, email or through our website contact form.
  • When you engage us to provide services and provide us with documents and information relevant to your matter.
  • From third parties with your consent, including your accountant, tax agent, solicitor, or the ATO.
  • Automatically through our website, using cookies and similar technologies (see section 8 below).

Where it is reasonable and practical to do so, we will collect personal information directly from you. We will not collect personal information from third parties without your knowledge unless it is unreasonable or impracticable to collect it from you directly.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for the following purposes:

  • To provide our services to you, including tax debt advice, ATO negotiation, restructuring advice, and related services.
  • To communicate with you about your matter, our services, or your enquiry.
  • To act on your behalf in dealings with the ATO, insolvency practitioners, lenders, or other relevant parties.
  • To comply with our legal and regulatory obligations, including those under the Tax Agent Services Act 2009 (Cth) and the Corporations Act 2001 (Cth).
  • To improve our website, our services, and your experience.
  • For internal administrative purposes, including record-keeping, billing, and quality assurance.

We will not use or disclose your personal information for purposes other than those described in this policy, unless we have your consent or are required or authorised by law to do so.

5. Who we may disclose your personal information to

In the course of providing our services, we may disclose your personal information to:

  • Our accounting services partner and registered tax agent, Corson Fiske Accounting (VIC) Pty Ltd, in relation to accounting and tax advice services.
  • The Australian Taxation Office, where you have authorised us to act on your behalf.
  • Registered insolvency practitioners, including liquidators, voluntary administrators, and small business restructuring practitioners, where relevant to your matter.
  • Finance brokers or lenders, where you have asked us to assist with tax debt funding.
  • Your accountant, tax agent, or solicitor, where disclosure is necessary for the provision of our services.
  • Our professional advisors, including legal, accounting, and insurance advisors.
  • Technology service providers who assist us in operating our website and managing our business (for example, web hosting, email services, and customer relationship management systems).
  • Government agencies, courts, or regulatory bodies where we are required or authorised by law to make a disclosure.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas disclosure

We may use technology service providers whose servers or operations are located outside Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs. As at the date of this policy, personal information may be stored on servers located in the United States.

7. How we store and protect your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

  • Securing our website with SSL/TLS encryption.
  • Restricting access to personal information to authorised personnel on a need-to-know basis.
  • Using password protection and access controls on our systems.
  • Storing physical documents in secure, locked premises.

We retain personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, and for any period required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Cookies and website analytics

Our website uses cookies and similar tracking technologies to improve your experience and to help us understand how visitors use our site.

Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

  • Essential cookies — necessary for the website to function properly (for example, session cookies that allow you to navigate between pages).
  • Analytics cookies — help us understand how visitors interact with our website by collecting information such as pages visited, time spent on pages, and traffic sources. We use Google Analytics for this purpose.
  • Functional cookies — allow the website to remember choices you make (such as form entries) and provide enhanced, more personalised features.

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Google Analytics: We use Google Analytics to collect anonymised data about website traffic and usage. Google Analytics uses cookies to collect information about your use of our website, which is transmitted to and stored by Google on servers that may be located outside Australia. Google’s use of this data is governed by Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

9. Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you, and to request that any inaccurate, incomplete, or out-of-date information be corrected.

To make an access or correction request, please contact us using the details set out in section 12 below. We will respond to your request within a reasonable period and, in any event, within the timeframes required by the Privacy Act. We may ask you to verify your identity before processing your request.

In some circumstances, we may refuse a request for access or correction in accordance with the APPs. If we do, we will provide you with a written explanation of the reasons for the refusal.

10. Direct marketing

We may use your contact information to send you information about our services that we believe may be relevant to you. We will only do so in compliance with the Spam Act 2003 (Cth), and every marketing communication we send will include a clear and simple way for you to opt out.

If you do not wish to receive marketing communications from us, you can opt out at any time by using the unsubscribe facility in the communication, or by contacting us using the details in section 12.

11. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us using the contact details in section 12. We will acknowledge your complaint within five business days and investigate it promptly. We aim to resolve all complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

12. How to contact us

If you have any questions about this Privacy Policy, or if you wish to make a request or complaint regarding your personal information, please contact us:

The privacy officer
info@btdhelp.com.au
07 3184 9130
Level 34, 1 Eagle Street
Brisbane QLD 4000 Australia

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.